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    How to make a request?

    Respecting individual customer preferences, we offer several options for making inquiries:

    • Telephone inquiries - 85 661 28 66 (Mon-Fri 8.00-16.00)
    • via sheet - available on our website (contact tab)
    • via e-mail - [email protected]

     

    The easiest and fastest way to contact our sales department is to make an inquiry directly through the website

    Your inquiry goes to our advisor directly from the system

     

     

    Procedure for submitting an inquiry through the website:

     

    1. HOME PAGE

    • From the "Our Products" tab, select the product category of interest, e.g. "Refrigeration Equipment".

    2. CATEGORY PAGE

    • Analogous to point 1, we select the sub-category of interest, e.g. "Low-temperature freezers" and the section of interest, e.g. "Cabinet freezers."

    3. SUBCATEGORY PAGE

    • In the newly opened window we will see the full offer from the selected category. To the page with detailed specifications of the product we are interested in, we go by clicking "Check"

    4. PRODUCT PAGE

    • In the characteristics tab you will find a detailed description of the product. Below the textual content there is a table with the most important features listed.

    • Different models of a given product may differ from each other in single features (e.g. size, capacity, cooling/heating temperature, etc.) Important differences between models are listed in the "available models" tab.

    • After reviewing the general description of the product and the differences between the various models, if the product meets your expectations, you can add it to your inquiry.

    5. TENDER REQUEST

    • You add a model to your inquiry by clicking on the "select model" icon o which is located at the top of the page (directly under the product name).

    • We can add any number of models to an inquiry, but we must always select a minimum of one. It is not possible to add a product to an inquiry without marking at least one model.

    • If you are interested in an offer that includes all models of a particular product, please select each of the available models.

    • After adding the models of the product we are interested in, we can go to the order summary or return to further browse the offer.

      There are two methods to close the window confirming that an item has been added to the query

    • 1. click X - returns to the page of the product we added to the query
    • 2. clicking "Add other products to your inquiry " - takes you to the home page

    6. SUMMARY OF QUERY

    • If we decide that our query already contains all the products we are interested in, we can access the summary of our query from anywhere throughout the site by clicking the shopping cart icon, located in the navigation bar at the top of the page.

    • When you get to the inquiry page and click the "next" icon, you will be asked to enter your contact information.

    • Fill in the required fields and click "send"

    Done!

    Within a few minutes, a confirmation of your request will be sent to your email (provided in the contact sheet), along with a summary of your request.

    Our sales consultants will contact you as soon as possible.